Report your Lost or Stolen EC or Credit Card

The first thing you should do is report your missing EC or credit card to the card issuer as soon as you notice the card is missing. Don't wait a day or even a minute.

You can also contact the Germany-wide phone emergency number for blocking EC or credit cards.
When calling from Germany, the call is free of charge.

Phone: +49 116 116 (7/24/365)

When making the call, you should have the following information readily available:

  • name of card holder
  • card number (not to be confused with your PIN number)
  • account number (IBAN)
  • bank identifier code (BIC)
Don't ever give out your PIN number over the phone!