When you applied for your ID card, you received a PIN letter containing the so-called "transport PIN", a PUK and your blocking password. Without the PIN, it is not possible to use the online ID function of your ID card. The "Transport PIN" is 5 digits long.
Before using the online ID function for the first time, you must change the "Transport PIN" to your own, freely selectable 6-digit PIN. You can change your PIN yourself at any time on your own computer with a reader. You can also have the PIN reset at your ID card authority at any time, both as often as you like.
Note: If you enter your PIN incorrectly three times, your online ID card function will be blocked. The PUK is used to remove this block. The PUK can only be used ten times in total!
If you
- have already used your PUK ten times and entered your PIN incorrectly three more times,
- do not know your PUK and have entered your PIN incorrectly three times or
- have forgotten your PIN,
you must visit your ID card authority and have your PIN reset. You do not need your valid PIN for this. To change your PIN at home, you will always need the valid PIN!
If you have the online ID function activated at a later date, you will still need to set a new PIN at the ID card authority.
Prerequisites
- German national within the meaning of Article 116 (1) of the Basic Law (GG)
- Registered in the municipality with main residence
Procedure
Replacing the PIN at the ID card authority
Only you can reset your PIN in person. You cannot be represented.
To reset your PIN, place your ID card on the PIN change terminal. After entering the 6-digit access number printed on the front of your ID card, you can enter your new PIN.
Note: Please do not use any number sequences that are also visible on your ID card (e.g. parts of your date of birth, the access number) or combinations that are easy to guess (e.g. "123456"). Memorize your PIN well. Make sure that the PIN remains known only to you. Do not write down the PIN on your ID card. Keep your PIN and PUK in a safe place at all times. Never share your PIN with third parties!
Required documents
- Identity card
Deadlines
The PIN reset in the Citizen's Office is usually performed immediately in the ID card, so you can wait for it right away.
More information
There is no charge for resetting the PIN at the Citizens' Office.
Identity card portal:
- w ww.pers (opens in a new tab)onalausweisportal.de/Webs/PA/DE/startseite/startseite-node.html
Legal basis
- § Section 13 of the German Identity Card Act (opens in a new tab) (PAuswG) - Transmission of secret number, unblocking number and blocking password
- § Section 20 of the German Identity Card Ordinance (opens in a new tab) (PAuswV) - Replacement and amendment of the secret number
- § Section 2 of the German Identity Card Fees Ord (opens in a new tab) inance (PAuswGebV)
How to contact us:
Citizens office east
Citizens office east
Address & contact information
Address
Schönbühlstraße 65
70188 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting stamps must regularly be stopped before the end of office hours.
Passport and registration matters are currently given priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Schönbühlstraße 65
70188 Stuttgart
Wangen Citizens' Office
Wangen Citizens' Office
Address & contact information
Address
Wangener Marktplatz 1
70327 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting tokens must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Wangener Marktplatz 1
70327 Stuttgart
Citizen office Hedelfingen
Citizen office Hedelfingen
Address & contact information
Address
Heumadener Straße 1
70329 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting tokens must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
Declarations of commitment are currently not available at the Citizen office Hedelfingen.
How to find us
Address
Heumadener Straße 1
70329 Stuttgart
Citizen office Untertürkheim
Citizen office Untertürkheim
Address & contact information
Address
Großglocknerstraße 24/26
70327 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting tokens must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Großglocknerstraße 24/26
70327 Stuttgart
Citizen's Office Obertürkheim
Citizen's Office Obertürkheim
Address & contact information
Address
Augsburger Straße 659
70329 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting tokens must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
No declarations of commitment are currently available at the Bürgerbüro Obertürkheim.
How to find us
Address
Augsburger Straße 659
70329 Stuttgart
Citizens' Advice Bureau Bad Cannstatt
Citizens' Advice Bureau Bad Cannstatt
Address & contact information
Address
Marktplatz (Ca) 10
70372 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting tokens must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Marktplatz (Ca) 10
70372 Stuttgart
Citizen's office Münster
Citizen's office Münster
Address & contact information
Address
Schussengasse 10
70376 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting tokens must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Schussengasse 10
70376 Stuttgart
Citizen office Zuffenhausen
Citizen office Zuffenhausen
Address & contact information
Address
Emil-Schuler-Platz 1
70435 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting tokens must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Emil-Schuler-Platz 1
70435 Stuttgart
Citizen's office Stammheim
Citizen's office Stammheim
Address & contact information
Address
Kornwestheimer Straße 5
70439 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting stamps:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting tokens must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Kornwestheimer Straße 5
70439 Stuttgart
Citizen office Feuerbach
Citizen office Feuerbach
Address & contact information
Address
Wilhelm-Geiger-Platz 10
70469 Stuttgart
Opening hours
How to find us
Address
Wilhelm-Geiger-Platz 10
70469 Stuttgart
Citizens' Office West
Citizens' Office West
Address & contact information
Address
Bebelstraße 22
70193 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Please note: Only cash and EC card payments are currently possible at the Bürgerbüro West. Credit cards are currently not accepted.
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the Citizens' Offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting stamps must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Bebelstraße 22
70193 Stuttgart
Citizen's office north
Citizen's office north
Address & contact information
Address
Rosensteinstraße 24
70191 Stuttgart
Opening hours
How to find us
Address
Rosensteinstraße 24
70191 Stuttgart
Citizen's office Mühlhausen
Citizen's office Mühlhausen
Address & contact information
Address
Mönchfeldstraße 35
70378 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting tokens must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Mönchfeldstraße 35
70378 Stuttgart
Citizens' Advice Bureau Weilimdorf
Citizens' Advice Bureau Weilimdorf
Address & contact information
Address
Löwen-Markt 1
70499 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting tokens must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Löwen-Markt 1
70499 Stuttgart
Citizen's office Botnang
Citizen's office Botnang
Address & contact information
Address
Klinglerstraße 7
70195 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting tokens must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Klinglerstraße 7
70195 Stuttgart
Citizen's office south
Citizen's office south
Address & contact information
Address
Jella-Lepman-Straße 3
70178 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting tokens must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Jella-Lepman-Straße 3
70178 Stuttgart
Citizen's office Vaihingen
Citizen's office Vaihingen
Address & contact information
Address
Rathausplatz 1
70563 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting tokens must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Rathausplatz 1
70563 Stuttgart
Citizen's Office Möhringen
Citizen's Office Möhringen
Address & contact information
Address
Oberdorfplatz 16
70567 Stuttgart
Opening hours
Note: The citizens' office is partially accessible. Wheelchair users may need to use one of the surrounding citizens' offices. Baby carriages can be parked in the entrance area or carried up the few steps. (opens in a new tab)
How to find us
Address
Oberdorfplatz 16
70567 Stuttgart
Citizen office Plieningen
Citizen office Plieningen
Address & contact information
Address
Filderhauptstraße 155
70599 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting tokens must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Filderhauptstraße 155
70599 Stuttgart
Citizen office Degerloch
Citizen office Degerloch
Address & contact information
Address
Große Falterstraße 2
70597 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting tokens must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Große Falterstraße 2
70597 Stuttgart
Citizen's office Sillenbuch
Citizen's office Sillenbuch
Address & contact information
Address
Aixheimer Straße 28
70619 Stuttgart
Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
Note: The citizens' office is partially accessible. Wheelchair users may need to use one of the surrounding citizens' offices. Baby carriages can be parked in the entrance area or carried up the few steps.
Current waiting times (opens in a new tab) and early termination of the issue of waiting tokens:
At the moment, waiting times of up to 2 hours must be expected at the citizens' offices. In the event of very high visitor numbers and the associated longer waiting and processing times, the issue of waiting stamps must regularly be stopped before the end of office hours.
Passport and registration matters are currently being processed as a priority. If you visit the Citizens' Office in connection with registering or re-registering your place of residence or applying for an ID card or passport, you can also deal with your registration matters there. For registration matters on your own, please contact the registration office.
Some of our services can also be completed online, without a personal appointment. Please refer directly to the respective services for more information.
How to find us
Address
Aixheimer Straße 28
70619 Stuttgart
Citizen office Mitte
Citizen office Mitte
Address & contact information
Address
Eberhardstraße 39
70173 Stuttgart
Information
+49 711 21693740Fax letters A - C
+49 711 21632211Fax letters D - J
+49 711 21698601Fax letters K - R
+49 711 21698602Fax letters S - Z
+49 711 21698603Opening hours
| Monday | 08:15 – 12:30 |
|---|---|
| Tuesday | 08:15 – 12:30 and 14:00 – 16:00 |
| Wednesday | 08:15 – 12:30 |
| Thursday | 09:00 – 12:30 and 14:00 – 18:00 |
| Friday | 08:15 – 12:30 |
How to find us
Address
Eberhardstraße 39
70173 Stuttgart
Service hotline
You have questions? Call us: from any network, without an area code. Authorities number 115: Monday to Friday, 8 a.m. to 6 p.m. You can usually reach the authorities number 115 at fixed network tariffs and thus free of charge via flat rates. Sign language telephone: Monday to Friday, 8 a.m. to 6 p.m.