Previously, information on the city portal could only be found using the search function or the menu. The chatbot now makes it easier: thanks to artificial intelligence (AI), it answers citizens’ questions more personally and precisely. It uses both pre-formulated answers and AI-generated answers. In this way, the chatbot prepares the information appropriately on request. It also supports the city portal’s translation function in twelve languages.
The chatbot of the state capital Stuttgart can be opened from any page on the city portal. Click on the chat symbol and ask your question. The chatbot will be happy to help you.
Chatbot etiquette
To ensure that the chatbot can communicate effectively, you should follow these instructions.
2. ask your question clearly
3. check the sources in answers
4. do not use the bot in emergencies
5. give fair feedback
Digital pilot for more citizen service
The state capital of Stuttgart uses the data protection-compliant chatbot from viind GmbH, which is already being used successfully in cities such as Augsburg and Würzburg. It answers frequently asked questions about services and topics relating to the city administration. The focus is on citizen service.
The chatbot was put into operation in March 2025 and is currently in the trial phase. Even though chatbots now work reliably, errors can still occur due to the ambiguity of language. The chatbot is based on algorithms and machine learning. It operates within the limits of its programming and training data.
Optimization in live operation is therefore essential during the trial phase. This allows the chatbot to continuously learn from the conversations and improve its performance. The more people use the chatbot, the better it gets. Feedback from citizens plays a crucial role in increasing reliability.
Added value for the administration too
The city administration hopes that the AI support will relieve the burden of routine inquiries and standard information. However, the chatbot cannot replace all individual inquiries. For complex inquiries, the public authority number 115 is recommended. This service is also available if citizens prefer direct contact with employees. The chatbot is not intended to replace personal contact.
The chatbot only stores the information necessary to process your request and complies with the applicable data protection regulations. Use of the chatbot is free of charge.
You can report technical faults to chatbotstuttgartde.
